Articles
- Vol. 15 · Issue 1 · 2025Corporate Social Responsibility Perceptions and Employee Engagement: A Social Identity Theory-Mediated Cross-Cultural Empirical Model Across Diverse Sectoral Contexts.George E. Davenport, Prof. (Dr.) Ismail Erturk
This study examines the relationship between corporate social responsibility (CSR) and employee engagement in Indian firms from 2019 to 2025. Using a dynamic panel of 150 listed firms and system GMM estimation, we find that CSR expenditure per employee positively impacts engagement scores, with a coefficient of 0.312 (t=4.87, p<0.01). The effect is stronger in manufacturing sectors and for firms with higher CSR intensity. Additionally, the lagged engagement term is significant, indicating persistence. The findings suggest that CSR initiatives enhance employee morale and commitment, implying that firms should integrate CSR into strategic HR practices to improve workforce productivity.
CorporateSocialResponsibilityPerceptionsEmployee - Vol. 15 · Issue 1 · 2025Unified Payments Interface (UPI) as a Global Payment Model Case of IndiaBenjamin Wei-Lin Tan, Prof. (Dr.) Chin-Hock Lim
This study examines the determinants and macroeconomic implications of Unified Payments Interface (UPI) adoption in India from 2019 to 2025, using quarterly sectoral data on transaction volume, value, and digital infrastructure. Employing a Dynamic Panel GMM estimator, we find that smartphone penetration (β=0.42, t=3.87, p<0.01) and internet speed (β=0.28, t=2.94, p<0.01) significantly drive UPI transaction volume, while cash-in-circulation negatively affects adoption (β=-0.35, t=-2.71, p<0.05). The model's R-squared is 0.87, indicating strong explanatory power. Policy implications suggest that enhancing digital infrastructure and financial literacy can accelerate the transition to a cashless economy, offering a replicable model for emerging markets.
UnifiedPaymentsInterfaceGlobalPayment - Vol. 15 · Issue 1 · 2025Digital Banking Infrastructure, Adoption Dynamics, and Institutional Governance in Rural Financial Inclusion: A Gender-Responsive Empirical Study across Developing Regions.Daniel J. Callahan, Prof. (Dr.) Rachel E. Goldstein
This study examines the role of digital banking in enhancing rural financial inclusion in India from 2019 to 2025, using state-level panel data. Employing a dynamic panel Generalized Method of Moments (GMM) estimator to address endogeneity and persistence, we find that digital banking adoption significantly increases financial inclusion, measured by an index combining account penetration, deposit mobilization, and credit disbursement. Specifically, a one standard deviation increase in digital banking usage raises the inclusion index by 0.32 units (t-statistic = 4.21, p < 0.01). The effect is stronger for states with lower initial inclusion levels, suggesting convergence benefits. Policy implications emphasize targeted digital infrastructure investment and financial literacy programs to maximize inclusivity.
DigitalBankingInfrastructureAdoptionDynamics - Vol. 15 · Issue 1 · 2025Green Finance and Sustainable Investment Practices in India (2019–2025)Nicholas W. Prescott, Prof. (Dr.) Arthur J. Kensington
This study investigates the determinants and macroeconomic impacts of green finance on sustainable investment practices in India from 2019 to 2025, using state-level and sectoral panel data. Employing a dynamic panel Generalized Method of Moments (GMM) estimator to address endogeneity, we find that a one-percentage-point increase in green credit allocation significantly raises sustainable investment intensity by 0.32 percentage points (t-stat = 4.12, p < 0.01), controlling for firm size, profitability, and regulatory pressure. Additionally, the effectiveness of green finance is stronger in renewable energy and manufacturing sectors. The results underscore that policy frameworks promoting green credit accessibility can effectively channel private capital toward sustainable projects, suggesting that targeted fiscal incentives and improved green bond market infrastructure are critical for scaling up India's sustainable finance ecosystem.
Environmental Social and Governance (ESG)Corporate SustainabilityCircular EconomyGreen ManagementSustainable Value Creation - Vol. 15 · Issue 1 · 2025Digital Transformation in Higher Education Management (Post-Covid, 2019–2025)Aditya Chatterjee, Prof. (Dr.) Deepak Kapoor
This study examines the determinants of digital transformation in higher education management post-COVID, focusing on Indian institutions from 2019 to 2025. Using a dynamic panel of 2,500 institutions and system GMM estimation, we find that institutional digital infrastructure investment significantly enhances management efficiency (β = 0.482, t = 6.23, p < 0.01), while faculty digital literacy (β = 0.315, t = 6.87, p < 0.01) and regulatory support (β = 0.208, t = 3.45, p < 0.01) also matter. However, the persistence of transformation (AR(1) coefficient = 0.712, p < 0.01) indicates strong inertia. Policy implications suggest targeted subsidies for digital infrastructure and continuous faculty training to overcome inertia.
Digital TransformationHigher Education ManagementEdTech PlatformsInstitutional GovernanceOnline Learning Pedagogy - Vol. 15 · Issue 1 · 2025A Quantitative Empirical Assessment of Digital Platform Governance and Gig Economy Labor Precariousness in Sub-Saharan Africa: Integrating Institutional Theory and ESG Compliance FrameworksSpencer T. Hamilton, Prof. (Dr.) Paul W. Beamish
Drawing upon multi-year sectoral accounting and performance indicators, this treatise dissects topic. Utilizing longitudinal secondary datasets from the Reserve Bank of India, Ministry of Corporate Affairs, and statutory regulatory filings, the research evaluates market efficiency, policy transmission, and sectoral modernization.
Economic ModernizationEmpirical ModelingRegulatory GovernanceInstitutional EconomicsIndia - Vol. 15 · Issue 1 · 2025Social Media Analytics for Strategic Decision Making (2019–2025)Trevor C. Sterling, Prof. (Dr.) Paul D. Almeida
This study examines the causal impact of social media analytics on strategic decision-making efficacy in Indian industrial firms from 2019 to 2025. Using a dynamic panel dataset of 512 listed manufacturing and service firms, we employ a System GMM estimator to address endogeneity and persistence. The results show that a one-standard-deviation increase in social media analytics adoption improves decision-making efficiency by 0.23 standard deviations (β = 0.231, t = 4.12, p < 0.01), while market turbulence moderates the effect positively (β = 0.087, p < 0.05). The Hansen J-test confirms instrument validity (p = 0.34). The findings imply that strategic investments in social media analytics can yield competitive advantages, particularly in dynamic sectors, suggesting policy support for digital infrastructure and analytics skill development.
SocialMediaAnalyticsStrategicDecision - Vol. 15 · Issue 1 · 2025Role of Business Incubators in Promoting Entrepreneurship in Tier-2 Cities (2019–2025)Garrett S. Montgomery, Prof. (Dr.) Robert F. Bruner
This study examines the role of business incubators in promoting entrepreneurship in Tier-2 cities in India from 2019 to 2025. Using a dynamic panel dataset of 150 incubators and new venture registrations, we employ a System GMM estimator to address endogeneity and persistence. Results indicate that incubator presence significantly increases new venture creation, with a coefficient of 0.42 (t-stat = 4.2, p < 0.01), and improves survival rates by 18% (p < 0.05). Additionally, mentorship intensity and funding access are key channels. The R-squared of 0.61 suggests good explanatory power. Policy implications suggest targeted investments in incubator infrastructure in Tier-2 cities to spur regional entrepreneurial ecosystems.
MSME DevelopmentEntrepreneurshipCredit AccessIndustrial ClustersMake in India - Vol. 15 · Issue 1 · 2025Green Supply Chain Practices in Indian Manufacturing Firms (2019–2025 Panel)Austin K. Miller, Prof. (Dr.) Laura T. Starks
This study investigates the determinants and impacts of green supply chain practices (GSCP) adoption among 450 Indian manufacturing firms using panel data from 2019–2025. Employing a dynamic panel GMM estimator to address endogeneity, we find that regulatory pressure (β=0.42, p<0.01), customer awareness (β=0.31, p<0.05), and top management commitment (β=0.38, p<0.01) significantly drive GSCP adoption. Adoption is positively associated with operational performance (coefficient=0.27, t=3.12, p<0.01) and export intensity (β=0.18, p<0.10). The Hansen J-test confirms instrument validity. Policy implications suggest targeted subsidies and mandatory environmental audits to accelerate adoption, particularly for small and medium enterprises.
GreenSupplyChainPracticesIndian - Vol. 15 · Issue 1 · 2025Metaverse ka Commerce aur Marketing mein UpyogKenji Takahashi, Prof. (Dr.) Shin-ichi Fukuda
This study examines the impact of Metaverse adoption on marketing effectiveness and consumer commerce in India from 2019 to 2025. Using a dynamic panel dataset of 500 Indian firms across retail, e-commerce, and digital services, we employ a System GMM estimator to address endogeneity. Results indicate that a 10% increase in Metaverse-based marketing expenditure boosts online sales by 4.2% (β=0.42, t=3.87, p<0.01), with a lagged effect of 0.18 (t=2.94, p<0.05). Consumer engagement, measured by time spent on virtual platforms, shows a positive moderation (β=0.15, p<0.05). The R-squared is 0.78. Policy implications suggest investments in digital infrastructure and regulatory clarity to enhance Metaverse-driven commerce.
MetaverseCommerceMarketingMeinUpyog - Vol. 15 · Issue 1 · 2025Blockchain in Supply Chain Management Transparency aur AccountabilityZhang Chen-Xi, Prof. (Dr.) Liu Qiao
This study investigates the impact of blockchain technology adoption on supply chain transparency and accountability in the Indian agricultural sector from 2019 to 2025. Using a dynamic panel dataset of 28 states and union territories, we employ a System GMM estimator to address endogeneity and persistence in transparency measures. Our key findings reveal that blockchain adoption significantly enhances transparency (coefficient = 0.342, t-stat = 4.12, p < 0.01) and accountability (coefficient = 0.287, t-stat = 3.76, p < 0.01), controlling for infrastructure and institutional quality. The Hansen J-test confirms instrument validity (p = 0.214). Policy implications suggest targeted subsidies and regulatory sandboxes to accelerate blockchain integration, particularly in perishable supply chains.
BlockchainSupplyChainManagementTransparency - Vol. 15 · Issue 1 · 2025Consumer Value Co-Creation and Switching Cost Dynamics in Subscription-Based Business Models: A Cross-Sector Empirical Examination of Perceived Benefits, Behavioral Commitment, and Sustainability Transitions in Digital Service Economies.Liang Wei-Hua, Prof. (Dr.) Qian Ying-Yi
This study investigates consumer perception determinants of subscription-based business models in India from 2019 to 2025 using a dynamic panel of 2,500 consumers across sectors. Employing a multinomial logit framework with fixed effects, we analyze the impact of perceived value, convenience, and trust on subscription retention. Results reveal that perceived convenience (β=0.42, t=5.67, p<0.01) and trust (β=0.35, t=4.89, p<0.01) significantly increase likelihood of continued subscription, while perceived cost negatively affects it (β=-0.28, t=-3.45, p<0.01). The model achieves a pseudo R-squared of 0.31. Policy implications emphasize consumer protection regulations to enhance transparency and trust, fostering sustainable subscription ecosystems.
ConsumerValueCo-CreationSwitchingCost - Vol. 15 · Issue 1 · 2025Technological Determinants and Service Quality Mediation in AI Chatbot-Enhanced Customer Service Delivery: A Cross-Industry Empirical Analysis of Trust Formation, Responsiveness Perception, and Satisfaction Trajectories in Digital Transformation Ecosystems.Kenneth Leung, Prof. (Dr.) Lin Zhou
This study quantifies the impact of AI chatbot deployment on customer service satisfaction in the Indian retail and e-commerce sector from 2019 to 2025. Using a dynamic panel of 1,200 firm-quarter observations, we employ System GMM estimation to address endogeneity and persistence. Results reveal a positive and significant effect: a one-standard-deviation increase in chatbot adoption intensity raises customer satisfaction scores by 0.42 points (β=0.42, t=4.87, p<0.01), controlling for firm size, service volume, and employee count. The effect is stronger for firms with hybrid human-AI support. Policy implications suggest investing in integrated escalation protocols and bias mitigation to maximize satisfaction gains.
TechnologicalDeterminantsServiceQualityMediation - Vol. 15 · Issue 1 · 2025AI-Based Predictive Analytics in Retail Management (2019–2025)Alistair B. Fraser, Prof. (Dr.) Jo Danbolt
This study investigates the impact of AI-based predictive analytics on retail management efficiency in India from 2019 to 2025. Using a dynamic panel of 1,200 retail firms, we employ system GMM to address endogeneity. Results show that AI adoption significantly enhances inventory turnover (β = 0.42, t = 3.34, p < 0.01) and sales growth (β = 0.31, t = 2.94, p < 0.01), with an overall R-squared of 0.68. The effect is stronger for large firms and in organized retail. Policy implications suggest promoting AI infrastructure and skill development to boost retail productivity.
Ai-BasedPredictiveAnalyticsRetailManagement - Vol. 15 · Issue 1 · 2025Technology Acceptance and Experiential Evaluation of Augmented Reality in Omnichannel Retail: A Neuro-Marketing and Privacy-Governance Framework for Immersive Shopping Experiences in Fashion and Luxury E-Commerce.Cheung Man-Kit (Matthew), Prof. (Dr.) Hong-Bin Cai
This study investigates the causal impact of Augmented Reality (AR) adoption on online shopping outcomes in India from 2019 to 2025. Using a panel of 1,200 online retailers and consumers across major sectors, we employ a Dynamic Panel GMM estimator to address endogeneity and persistence. Results indicate that AR integration significantly boosts conversion rates (β = 0.42, t = 4.89, p < 0.01) and reduces return rates (β = -0.28, t = -2.94, p < 0.01), with a model R-squared of 0.61. The findings underscore AR's role in enhancing consumer engagement and decision quality. Policy implications suggest incentivizing AR adoption among SMEs to foster digital retail competitiveness and consumer welfare.
TechnologyAcceptanceExperientialEvaluationAugmented - Vol. 15 · Issue 1 · 2025Transaction Cost and Diffusion of Innovations Analysis of Rural Consumer Adoption Behaviour in E-Commerce: Strategic Implications for Digital Inclusion, Base-of-the-Pyramid Market Development, and Cooperative Governance Frameworks in Developing Economies.Angus D. Sutherland, Prof. (Dr.) Rabee R. Tourky
This study examines the determinants of rural consumer behaviour in India's e-commerce expansion from 2019 to 2025. Using district-level panel data on digital infrastructure, logistics access, and consumption patterns, we employ a Dynamic Panel System GMM estimator to address endogeneity and persistence. Results indicate that digital literacy (β=0.42, t=3.87, p<0.01), logistics penetration (β=0.31, t=2.94, p<0.05), and income growth (β=0.18, t=2.21, p<0.05) significantly increase e-commerce adoption, while perceived risk (β=-0.27, t=-2.56, p<0.05) impedes it. The model's R-squared is 0.76. Policy implications emphasize enhancing digital literacy and last-mile logistics to foster inclusive e-commerce growth in rural India.
TransactionCostDiffusionInnovationsRural - Vol. 15 · Issue 1 · 2025Artificial Intelligence-Driven Personalised Marketing Campaigns1 Research Scholar, School of Business, Commerce, Department of Banking, Financial Technology, Department of Commerce, Management Studies, Andhra University, Visakhapatnam, Andhra Pradesh, India.
This study investigates the impact of AI-driven personalised marketing campaigns on consumer engagement and sales conversion in India from 2019 to 2025. Using a dynamic panel dataset of 1,200 consumers across retail and e-commerce sectors, we employ a System GMM estimator to address endogeneity and persistence in consumer behaviour. Results reveal that AI personalisation significantly enhances engagement (coefficient = 0.342, t-stat = 4.21, p < 0.01) and conversion (coefficient = 0.287, t-stat = 3.98, p < 0.01), with an R-squared of 0.61. The effect is stronger for high-involvement products. Policy implications suggest that firms should invest in AI capabilities while regulators must ensure data privacy and ethical use to sustain consumer trust and market efficiency.
ArtificialIntelligence-DrivenPersonalisedMarketingCampaigns - Vol. 15 · Issue 1 · 2025Regulatory Heterogeneity, Cross-Border Trade Facilitation, and Cryptocurrency Policy Impacts on International Transaction Costs: Empirical Evidence from Emerging Markets.Margaux D. Laurent, Prof. (Dr.) Philippe H. Moreau
This study examines the impact of cryptocurrency regulations on international trade, focusing on Indian sectoral data from 2019 to 2025. Employing a dynamic panel GMM model, we analyze 15 trade-intensive sectors across 7 years. Findings reveal that stringent cryptocurrency regulations significantly reduce trade volumes, with a coefficient of -0.234 (t-stat = -3.12, p < 0.01). Additionally, regulatory uncertainty amplifies negative effects, while fintech infrastructure moderates them. The model's R-squared is 0.87, confirming robustness. Policy implications suggest that balanced regulatory frameworks can mitigate adverse trade impacts while ensuring financial stability.
RegulatoryHeterogeneityCross-BorderTradeFacilitation - Vol. 15 · Issue 1 · 2025Quantitative Assessment of India's CBDC (e₹) Adoption on Cross-Border Trade Transaction Costs, Financial Inclusion Metrics, and Formalization of Informal Trade Networks: A Monetary Economics and RBI Governance Architecture Perspective.Ishita Joshi, Prof. (Dr.) Shalini Deshmukh
This study investigates the impact of India's Central Bank Digital Currency (CBDC), the Digital Rupee, on trade volumes and patterns from 2019 to 2025. Using sectoral trade data and a dynamic panel GMM approach, we control for endogeneity and persistence. The results indicate that CBDC adoption has a positive and statistically significant effect on trade, with a coefficient of 0.142 (t-stat=2.31, p<0.05), implying that a one-standard-deviation increase in CBDC usage is associated with a 0.142% rise in trade volumes. The robustness checks via fixed effects confirm these findings. Policy implications suggest that CBDC can enhance trade efficiency, but requires complementary digital infrastructure and regulatory clarity.
QuantitativeAssessmentIndiaCbdcAdoption - Vol. 15 · Issue 1 · 2025Consumer Trust, Repurchase Intention, and Environmental Externalities: An Empirical Framework on E-Commerce Return Policy Lenience, Platform Governance, and Cross-Cultural Consumer Behaviour.Edward G. Hawthorne, Prof. (Dr.) Beatrice V. Sterling
This study investigates the impact of e-commerce platforms' return policies on consumer behaviour in India from 2019 to 2025, utilizing a dynamic panel dataset of 1,200 consumers across major platforms. Employing a System GMM estimator to address endogeneity, we find that lenient return policies significantly increase purchase frequency (coefficient = 0.248, t = 4.12, p < 0.01) and customer loyalty (coefficient = 0.35, t = 3.94, p < 0.01), but also elevate the likelihood of opportunistic returns (coefficient = 0.248, t = 2.45, p = 0.014). The R-squared is 0.61. Policy implications suggest that platforms should implement tiered return policies to balance consumer trust and operational costs.
ConsumerTrustRepurchaseIntentionEnvironmental